California residents should also see the Supplemental California Privacy Notice and Rights section below.
TABLE OF CONTENTS
- INFORMATION COLLECTION AND PROCESSING
- INFORMATION SHARING
- DO-NOT-SELL DISCLOSURE
- INFORMATION SECURITY
- INTERNATIONAL DATA TRANSFERS
- PRIVACY RIGHTS
- LINKS TO THIRD PARTY WEBSITES
- UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
- SUPPLEMENTAL CALIFORNIA PRIVACY NOTICE AND RIGHTS
1- INFORMATION COLLECTION AND PROCESSING
We collect and process personal information for our internal and Website-related purposes.
Contact or request submissions. When you use a Website contact or request form, we collect personal information from you to evaluate and respond to your request, and we may also use the information to improve our Website or other aspects of our services. For example, we may collect the following personal information from you:
- personal identifiers, such as your name, email address, and telephone number;
- professional or business-related information, such as your job title and company name; and
- message content.
Email subscriptions. When you subscribe to receive email messages from us, we collect personal identifiers (such as your name and email address) and any related details you submit through the Website. We use that information to send you email messages containing news and other updates relevant to our business.
Student applications (admissions and financial assistance). If you apply for our educational programs or financial assistance, we collect the personal information you submit to us so we can use it for evaluating your application, considering and/or facilitating financial assistance opportunities, providing our educational programs, and for administration and business purposes. The information we may collect consists of the following:
- personal identifiers, such as your name, phone number, address, email address, driver’s license number, Social Security number (when necessary), physicians, emergency contact information, and names of individuals that we can release information to;
- other personal details, such as your date of birth;
- professional and business-related information, such as your employer name and contact information;
- educational information, such as your high school and GED transcript information;
- health information, including information recorded on any medical release form you submit to us;
- insurance-related information;
- relevant communications histories;
- protected class information, such as ethnicity, gender, veteran status, certificate of eligibility, and citizenship;
- signature data, when you sign documents electronic or physical documents; and
- any other information that you submit to us or that we receive from a reference, your employer, or any other relevant entity.
Student attendance and participation in educational programs. When you participate in our educational programs, we maintain records associated with your attendance and performance so we can provide the programs, facilitate recruiting, conduct surveys and competitions, and for other educational, administrative, and business purposes. The information we may collect consists of the information described above as well as the following:
- NLC online account username and password (if applicable), and any student ID that we assign;
- visual information, such as your photograph or images collected in connection with the programs;
- financial information, such as your payment information;
- professional or business-related information, such as your employer name and contact information;
- educational records including program and/or course registration, enrollment and completion information, withdrawal and termination information, grades and competency tracking, certifications;
- other records of your activities on our information systems, as well as any extracurricular activities in connection with a course or program;
- any drug test information, prescriptions, and information collected when you attend our training programs (including in connection with COVID-19 safety measures); and
- relevant communications with you.
Enrollments by employers. If your employer engages us for training programs, we may collect personal information concerning you as necessary to conduct and maintain a record of the training. In most cases, this consists of your name, phone number and contact information, records of attendance and completion, and any online account credentials that we may provide. In some cases, safety considerations may require, or your employer may request, that we collect additional, relevant personal details.
Job postings by employers. When you submit job postings through the Website for NLC alumni, we receive the information you submit including your personal identifiers (such as your name, phone number, and email address) and information about the job posting. We use this information to make the job postings publicly available and to communicate with you about the posting.
Online store purchases. When you make a purchase on the Website, we receive the information submitted as part of the transaction, including your name, shipping address, email address, and phone number, the products you purchased, and your payment information. We use this information to process transactions, fulfill and deliver orders, contact you about an order or delivery, facilitate surveys and promotions, and communicate with you for marketing and informational purposes.
Job applications. Job application information may be collected by us directly through a Website or by email, or job application information may be collected on our behalf by our contracted third-party administrator(s) for applicant tracking purposes and by background check providers. These third-party administrators are permitted to process the information you provide only for purposes of providing services to us. We process the information to review your job application and for other employment-related purposes consistent with applicable law, including to contact you regarding your application and/or to contact you about other job openings that we believe may be of interest to you. For additional disclosures about the information we collect in connection with job applications, please see our Job Applicant Notice of Collection, which may be posted on the job application webpage(s) and is also available here.
Communications. We receive information through your communications with us by email or phone, and we process this information to respond to you and in the normal course of our business operations. For example, we may receive the following personal information from you:
- personal identifiers, such as your name, email address, and telephone number;
- professional or business-related information, such as your job title and company name; and
- message content.
Social media. If you post information on our webpage on a social media platform, we may use the information to respond, to promote our business and services, and in the normal course of our business operations. We may collect personal identifiers, such as your social media username, and other personal characteristics that you have made publicly available on the social media website. Note that the third-party operators of social media websites also receive such information, and their use of your personal information is governed by their own privacy policies.
We may use such technologies to collect personal identifiers (such as your IP address), information about your device (such as your browser characteristics, device IDs and characteristics, operating system version, and language preferences) and information concerning your usage of our Website, (including the link you used to reach a given webpage). We use this information to determine how many users have visited particular webpages, viewed particular videos, or opened messages or alerts, and we may also use such information to improve the performance of the Website, to improve our marketing activities, and to enforce our website service terms and prevent malicious conduct.
As indicated above, we, like many other website operators, currently use Google Analytics to collect and process certain Website usage data. To learn more about Google Analytics and how to opt out, please visit www.google.com/policies/privacy/partners/.
You may be able to change a web browser’s settings to block and delete cookies when you access the Website through that web browser. However, if you do that, the Website may not work properly; also, we will still receive basic information (such as last URL visited) when you navigate to the Website. Note that the Website does not respond to browser do-not-track signals.
2- INFORMATION SHARING
We may share any of the categories of personal information listed above for our educational and business purposes as described below.
FERPA Directory Information
We may provide directory information to third-party entities, including the general public and employers, as contemplated under the Family Educational Rights and Privacy Act (“FERPA”). This information may include some or all of the following: student name, address, phone number, email address, photograph, enrollment status, dates of attendance, candidacy for certificate, and certificate conferred status and date. To prevent the release of directory information, a student must complete and submit to the Registrar’s Office a Request to Opt Out of Directory form (which may be obtained and, upon completion, submitted by emailing [email protected]).
Customers/Employers that engage us for training purposes. When customers engage us to provide training programs for their employees, we share their employees’ education-related information with them, such as course completion and certification information.
Affiliates. We share information, including personal information, with our affiliates, and any successors thereto in the normal course of our business operations, such as to communicate with you and to promote and provide our services. In this regard, personal information may be shared with one of our affiliates for use in providing a service to us. Note that NLC is a member of the Quanta Services family of companies, and we may share certain information with Quanta Services affiliates in order to receive administrative, corporate, and other support, and for reporting purposes.
Vendors and service providers. We share information, including personal information, with vendors and service providers that process such information to perform services for us in connection with the Website or our other business operations.
Legal and similar disclosures. We may share personal information with law enforcement, the courts, our advisors, attorneys, and others who participate in the legal process, if we believe doing so is required or appropriate to: comply with legal requirements and law enforcement requests (such as a court order or subpoena); comply with legal process (such as discovery); or protect your, our, or others’ rights, property, or safety.
Merger, sale, or other asset transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal information may be shared with the other parties and advisors involved under an obligation of confidentiality in connection with the negotiation of such transaction, and your personal information may be sold or transferred as part of such a transaction to the other parties.
3- DO-NOT-SELL DISCLOSURE
We do not sell your personal information for money or other consideration. We also do not rent, sell, or share “personal information” as defined by California Civil Code §1798.83 about you that we collect on the Website with other people or unaffiliated companies for their direct marketing purposes.
4- INFORMATION SECURITY
5- INTERNATIONAL DATA TRANSFERS
6- PRIVACY RIGHTS
Students may have certain rights to inspect and request correction of educational records, and we will comply with requests to exercise such rights as required by law. If you wish to exercise such rights, please contact us by emailing [email protected]
In addition, certain jurisdictions have specific legal requirements and grant privacy rights with respect to personal information, and we will comply with restrictions and any requests you submit as required by applicable law. For example, you may have the right to review, correct, and delete personal information we have about you, or to consent or withdraw consent to certain uses or sharing of personal information. If you are a California resident, see our California Privacy Notice and Rights section below. If you are not a California resident and you seek to exercise your rights under the law of another jurisdiction, please contact us by emailing [email protected]
Please note that, when you make a request, we may require that you provide information and follow procedures so that we can verify your identity (and the applicable jurisdiction). The verification steps we take may differ depending on your jurisdiction and the request. Where possible, we will attempt to match the information that you provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us do so.
We will respond to your request within the time period required by applicable law. However, we may not always be able or required to comply with your request, in whole or in part, and we will notify you in that event.
7- LINKS TO THIRD PARTY WEBSITES
8- UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
10- SUPPLEMENTAL CALIFORNIA PRIVACY NOTICE AND RIGHTS
This Supplemental California Privacy Notice and Rights section applies only to personal information of consumers who are California residents.
Consistent with the California Consumer Privacy Act (“CCPA”), we will honor a California consumer’s request for additional information about our data collection, use, and disclosure practices in connection with the consumer’s personal information; request for the specific personal information collected about the consumer during the previous 12 months; and request for the deletion of the personal information we have about the consumer. A California consumer will not be discriminated against for exercising the consumer’s California privacy rights.
California consumers may use an authorized agent to make privacy rights requests. We require the authorized agent to provide us with proof of the California consumer’s written permission (for example, a power of attorney) that demonstrates authorization to submit a request for the California consumer. An authorized agent must follow the process described below to make a request, and we will also (a) require the authorized agent to verify the agent’s own identity and (b) confirm the agent’s authority with the California consumer about whom the request was made.
To make a request, you may email us at [email protected] or call 888-564-3967. In most cases, you will be required to provide your name and email address so that we can verify your request, and in some cases additional information may be required.
As stated above, we do not sell personal information, and we have not sold personal information since January 1, 2020.
California residents who use job application features of the Website should see our Job Applicant Notice of Collection, which may be posted on the job application webpage(s) and is also available here. Please note that job applicants do not currently have the rights described above in this section.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you visit a website or webpage. They help the Website, or another website or online participant, recognize your device or browser the next time you visit. Cookies may be used to remember your preferences and to help you navigate within a website. Web beacons or similar technology have similar functions. We use the term “cookies” in this policy to refer to cookies as well as web beacons or similar technologies.
Cookies serve various functions. For example, they may help us to remember your username and preferences, analyze how well our Website is performing, or allow us to recommend content we believe will be most relevant to you.
We use temporary cookies that expire once you close your browser (these are called “session cookies”) as well as cookies that stay on your device until they expire or you delete them (these are called “persistent cookies”).
What types of cookies do we use?
We use several different categories of cookies:
- Essential cookies
Some cookies are essential for the proper operation of our Website. For example, they may facilitate page navigation or assist with security checks.
- Functionality cookies
Functionality cookies allow us to remember your preferences and allow us to make the Website experience better for you.
- Performance/analytics cookies
This category of cookies allows us to analyze how visitors use our Website and to measure Website performance. This allows us to provide a quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of what content is popular, or to learn what links between pages are most effective or why some pages are receiving error messages.
- Targeting/behavioral cookies
These cookies are used to highlight articles, other content, or services that we think will be of interest to you based on your use of the Website. They may also be utilized by third parties when a third-party content feed has been included in the Website so that you can view videos and social media streams.
We do use or allow certain third parties to serve cookies on the Website. We may allow third parties to serve cookies to help identify fraudulent or automated traffic on the Website. As described above, third parties that provide content feeds may serve cookies. We may also use third party cookies to help us with market research, improving Website functionality, and enforcing Website terms and policies. For example, like many companies, we use Google Analytics to help us evaluate our Website traffic. You can see how Google Analytics uses cookie information across various websites by visiting https://policies.google.com/technologies/partner-sites, or any successor webpage that Google may provide.
Which specific cookies do we use?
The “Cookies Used on Our Websites” table lists cookies that may be used on the Website.
COOKIES USED ON OUR WEBSITES
|Cookie||Information Regarding Collection and Use of Information (Including any Personal Information)|
|Typekit by Adobe||https://www.adobe.com/privacy/policies/adobe-fonts.html|
|Google Analytics (_ga_gid)||https://policies.google.com/privacy?hl=en; see also https://privacy.google.com/businesses/rdp/ (restricted data processing)|
|Google Tag Manager (_gat_gtag_UA_962865_1, _gat_gtag_UA_147965284_2)||https://policies.google.com/privacy?hl=en; see also https://privacy.google.com/businesses/rdp/ (restricted data processing)|
|DoubleClick and Google Ads (IDE, ANID, NID, APISID, OGPC, SAPISID, SEARCH_SAMESITE, SIDCC, SSID)||https://policies.google.com/privacy?hl=en; see also https://privacy.google.com/businesses/rdp/ (restricted data processing)|
|Google AdSense (1P_Jar, ANID, _fbp, DSID)|
|Google (NID, _Secure-3PAPISID, _Secure-3PSID, _Secure-APISID, _Secure-HSID, _Secure-SSID, HSID, SID, OTZ, DV)|
|Shopify (_shopify_fs, _shopify_y)||https://legal.web.com/Document/Get/PrivacyPolicy|
|Hotjar (_hjid, _hjIncludedinSample, _ga, _gcl_au)||https://help.hotjar.com/hc/en-us/articles/115011639887-Data-Safety-Privacy-Security; see also https://www.hotjar.com/legal/policies/privacy#enduserenglish (“End User” section)|
|MediaMath (mathtag.com) (mt_misc, mt_mop, uuidc, uuid)||https://www.mediamath.com/privacy-policy/|
|Vimeo (player, _abexps, vuid)||https://vimeo.com/cookie_policy|
|Uchat.co (uchat-widget-session-props-nwline, _gaUChat_gid, _gaUChat)||https://www.targetx.com/privacy-policy/|
|Facebook Custom Audience and Facebook Connect (datr, fr, sb)||https://www.facebook.com/policy.php|
|Force.com and Nlc.force.com (BrowserId, BrowserId_sec, pctrk)||https://www.salesforce.com/company/privacy/full_privacy/|
|Sc-static.net (X-AB)||Snapchats tracker: https://www.netify.ai/resources/applications/snapchat|
|Crazy Egg||https://www.crazyegg.com/privacy; see also https://www.crazyegg.com/opt-out|
Can a Website user block cookies?
Your browser may allow you to disable cookies, or the third party listed may provide an opt-out tool. Note that disabling cookies may in some instances impact the functionality of the Website.
To opt out of personalized ads from Google, see: https://www.google.com/settings/ads
What about changes to this Policy?